Terms and Conditions

Effective Date: 16 December 2019
Last Updated: 12/12/2025

These Terms and Conditions govern the use of services provided by Group Piex Limited (“we,” “us,” “our”). By engaging in our services, you (“Client”) agree to the following terms and conditions.

1. Services Overview

Group Piex Limited provides web development, website maintenance and support, SEO, hosting, third-party hosting maintenance/support services, and other related digital services.

Where required, Group Piex Limited may engage an independent contractor based in the United States to assist with specific technical services, primarily related to hosting infrastructure and server-level solutions. Such contractors act independently and are not employees, partners, or agents of Group Piex Limited.

Group Piex Limited remains the sole contractual party with the client unless otherwise expressly agreed in writing. We do not act as an intermediary, broker, or payment processor between clients and any third parties.

Group Piex Limited is not responsible or liable for disputes, losses, or damages arising from services provided directly by third-party contractors outside the scope of our agreed services. Our responsibility is strictly limited to the services expressly agreed upon in writing with the client.

2. Project Scope and Delivery
Group Piex Limited endeavors to meet project deadlines and deliver projects as agreed. However, we cannot guarantee strict adherence to deadlines due to unforeseen circumstances, changes in scope or external factors beyond our control. In the event of a delay, we will notify the client promptly and make every effort to complete the project as soon as possible.

We are not liable for any delays, costs, or losses caused by third-party services, client responsiveness, changes in requirements, or any other factors outside our direct control. Any timeline adjustments will be discussed with the client and agreed upon.

3. Hosting and Third-Party Hosting Support
Group Piex Limited provides hosting services for clients’ websites and also offers support for third-party hosting environments. We take reasonable and appropriate measures to maintain the security and stability of hosted websites, but we cannot guarantee zero risk.

Client Responsibility for Passwords: Clients are responsible for maintaining the security of their login credentials and account information. Group Piex Limited is not responsible for any security breaches or hacks resulting from weak, compromised or poorly managed passwords. We recommend the use of strong passwords and regular updates to minimise risks.

Third-Party Hosting Management: When maintaining a client’s website on third-party hosting, Group Piex Limited cannot guarantee the security of the third-party hosting environment. We will, however, work to mitigate security risks and maintain optimal performance. Clients acknowledge that third-party hosts may have their own vulnerabilities and Group Piex Limited is not liable for breaches that occur due to issues within the third-party host’s infrastructure.

Response to Security Breaches: In the event of a security breach or hack, Group Piex Limited will take immediate action to mitigate the damage. This includes the removal of malicious code, cleaning up the affected website and environment, and restoring the site to its previous state. This process may involve temporary downtime while the breach is addressed. Group Piex Limited is not liable for business disruptions or losses caused by the necessary measures to restore security.

Downtime During Cleanup: Clients acknowledge that the process of cleaning up and securing the website following a breach may result in temporary downtime. Group Piex Limited will make every effort to minimise downtime and restore service as quickly as possible.

Liability for Third-Party Breaches: Group Piex Limited is not responsible for security breaches or hacks that occur due to vulnerabilities within third-party hosting providers or client-managed environments. Our role is limited to maintaining and managing the website as per agreed-upon services and we will work with the client and third-party providers to restore security where necessary.

3.1 Mandatory Client Security Measures for Hosted Websites
Where a client chooses to host their website with Group Piex Limited, the client must take all reasonable and necessary steps to safeguard their login credentials and account access. This includes, but is not limited to:

• Using a secure, reputable password manager to store and manage all hosting, CMS, and related service logins.
• Enabling and maintaining two-factor authentication (2FA) on all applicable accounts.
• Obtain our written approval from Group Piex Limited before installing, or arranging for the installation of, any WordPress plugins or themes on a hosted website, to ensure security, compatibility, and stability.

Compliance with these measures is a strict, non-negotiable, ongoing condition of our hosting services. Failure to comply with these security measures constitutes a material breach of this agreement and may result in immediate suspension or termination of hosting services without notice.

In such cases, we will take a full backup of the client’s website and provide it to facilitate migration to another hosting provider. Any downtime, disruption of service or loss of trade resulting from termination of hosting under this clause is entirely the responsibility of the client, and Group Piex Limited accepts no liability for such outcomes.

We take security seriously and expect all clients to adopt equivalent diligence in protecting their own accounts and data.

4. Custom Code and Intellectual Property
Ownership of Custom Code: Unless otherwise agreed in writing and specified within the project scope, all custom code, including snippets, logic, and functionalities developed by Group Piex Limited, remains the intellectual property of Group Piex Limited. This includes any work produced by third parties engaged by us on behalf of the client.

Reuse and Resale of Code: Group Piex Limited reserves the right to reuse, repurpose or resell any custom code or logic developed during a client project in future projects, products or services, unless otherwise agreed in writing, signed by both parties, and subject to additional fees. If exclusive ownership of the custom code is required by the client, this must be agreed upon before the project begins and additional costs will apply.

5. Client Responsibilities
Clients are responsible for providing all necessary materials, assets and approvals in a timely manner to enable the completion of services. Delays in providing the required information or feedback may result in delays in project delivery. Any changes in project scope must be communicated in writing, agreed to by us in writing, and may result in revised fees, timelines, and deliverables.

Where the client has chosen to host their website with Group Piex Limited, they must comply with the Mandatory Client Security Measures set out in clause 3.1 of these Terms and Conditions. This includes:

• Using a secure, reputable password manager to store and manage all hosting, CMS, and related service logins, and enabling two-factor authentication (2FA) on all applicable accounts.
• Obtain our written approval from Group Piex Limited before installing, or arranging for the installation of, any WordPress plugins or themes on a hosted website, to ensure security, compatibility, and stability.

Failure to follow these requirements constitutes a material breach of these Terms and Conditions and may result in immediate suspension or termination of hosting services in accordance with clause 3.1.

6. Klarna Credit Options
Group Piex Limited offers clients the option to pay for services using Klarna via Stripe. The following options are available:

Pay in Instalments: Clients can split the cost of services into 3 or 4 interest-free payments, paid every 2 weeks.

Pay Later: Clients may have an additional 30 days to complete their payment, interest-free.

Financing: Clients can apply for credit and if approved by Klarna, pay off the balance over 6 to 36 months.

Eligibility and Responsibility: Approval for any Klarna payment option is subject to Klarna’s own criteria and credit assessment. Group Piex Limited has no control over Klarna’s approval decisions and is not responsible for clients’ ability to meet Klarna’s criteria. All financial agreements and obligations are between the client and Klarna.

Should clients choose Klarna for payment, Group Piex Limited is fully protected from any claims, recovery actions or legal liabilities related to the credit process managed by Klarna.

7. Credit and Payment Plans Offered by Group Piex Limited

From time to time, Group Piex Limited may offer credit or payment plans directly to clients, allowing them to pay off invoices over an agreed period. By accepting such a plan, the client agrees to the following terms:

Credit Approval: Credit or payment plans are offered at the sole discretion of Group Piex Limited and may require a credit assessment.

Payment Schedule: Clients must adhere to the agreed payment schedule. Failure to make payments on time may result in the suspension of services and the cancellation of the payment plan.

Interest and Fees: Group Piex Limited reserves the right to charge interest or administrative fees for payment plans. Any applicable fees will be disclosed and agreed upon before the plan is initiated.

Default: In the event of a default on payments, the full outstanding balance becomes immediately payable and Group Piex Limited reserves the right to engage debt recovery services. Clients will be liable for all additional costs incurred in the debt recovery process.

Termination of Services: Group Piex Limited may terminate services if payment obligations are not met.

8. Payment Terms and Debt Recovery
Payment of Invoices: All invoices issued by Group Piex Limited must be paid as instructed and by the due dates specified on the invoices or communicated directly to the client. Failure to meet these payment terms may result in immediate suspension of services, withholding of deliverables, or termination of the project.

Late Fees and Interest on Overdue Payments:
If payment is not received within 30 days of the due date, Group Piex Limited reserves the right to charge interest on the overdue balance. Interest will be calculated at 8{ce8083ba088d81c2a7891576389c4f5b51b830f5783053d380c61f3cd5482c26} above the Bank of England base rate, as permitted under the Late Payment of Commercial Debts (Interest) Act 1998. This interest will be added to the outstanding balance and accrue daily until the payment is received in full.

Outstanding Payments and Debt Recovery:
If a client fails to pay the outstanding balance after the interest period, Group Piex Limited reserves the right to engage a debt recovery agency to pursue the unpaid amount. All additional fees and costs incurred in the debt recovery process will be passed on to the client.

8.1 Payment Security & Fraud Prevention

Group Piex Limited takes security seriously and implements reasonable measures to protect clients from fraud, phishing, and cybercrime. However, we cannot be held responsible for any fraudulent transactions resulting from third-party interference.

Client Responsibility:

Clients must independently verify all payment details directly with Group Piex Limited before transferring any funds.
Group Piex Limited will never request or change payment details via email.

Any request to change payment details received by email must be treated as fraudulent.

Verification must be carried out by contacting Group Piex Limited using the official telephone number provided directly by us, including on an invoice, signed agreement, or our official website. Clients must not rely on telephone numbers supplied via email, messaging platforms, or third-party communications.

Group Piex Limited accepts no liability for payments made following verification using any telephone number or contact method not officially provided by us.

Group Piex Limited is not liable for payments made to fraudulent accounts as a result of email compromise, phishing attacks, social engineering, or failure by the client to follow the verification requirements set out in this clause.

Fraud Prevention Best Practices:

Clients should enable two-factor authentication (2FA) for financial transactions where available.
Always confirm invoice and payment details using official contact information provided by Group Piex Limited.
Report any suspected fraudulent activity immediately to Hello@020326gpremote.sushaigrade.com.

By engaging in our services and making payments to Group Piex Limited, clients acknowledge and agree to these payment security requirements.

9. Digital Product Sales and Refunds
Third-Party Marketplace Refunds: For digital products purchased on third-party marketplaces (e.g., OpenCart Marketplace), any requests for refunds or disputes are handled directly by the platform through which the product was purchased. Group Piex Limited holds no responsibility for handling refunds on third-party platforms.

Official Supplier Responsibility: Clients are responsible for ensuring that they purchase digital products from an official Group Piex Limited supplier. Group Piex Limited holds no responsibility for products obtained through unauthorised sources or piracy.

Piracy and Unauthorised Use: Group Piex Limited actively monitors the use of our products and will take appropriate legal action if we find our products being used without proper licensing. Digital products are sold on a per-domain basis, meaning that unless otherwise agreed, the product is only authorised for use on a single domain or store, not across multiple domains or stores.

10. Limitation of Liability
Group Piex Limited provides services on a “best effort” basis and disclaims any warranties, whether express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose.

We are not liable for:

• Any damages, including indirect, incidental or consequential damages, arising from the use of our services.
• Delays or disruptions caused by third-party services, client actions or external factors beyond our control.
• Any security breaches or hacks, including but not limited to those caused by compromised client credentials, unapproved plugins/themes, vulnerabilities in third-party hosting environments, website extensions, themes, custom code, or any software or systems outside our control.

In the event of any claim, our total liability is limited to the fees paid by the client for the specific service provided. We do not accept liability for any additional costs beyond the amount paid by the client unless a court orders otherwise. Nothing in these Terms limits the court’s discretion as to costs. However, where permitted by law, the client agrees to indemnify Group Piex Limited for all reasonable legal, professional, and enforcement costs incurred in connection with enforcing these Terms and Conditions, recovering unpaid sums, or responding to a material breach by the client.

11. Legal Jurisdiction
All services provided by Group Piex Limited are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these Terms and Conditions or the services provided shall be subject to the exclusive jurisdiction of the courts of England and Wales.

For clients based outside the UK, including the USA, all legal disputes or claims must be brought before a court in mainland England. Group Piex Limited does not accept jurisdiction in any other country.

12. Non-Payment and Termination
Failure to make payments as agreed may result in the suspension of services or termination of the project. If a client is in breach of these terms or fails to meet payment obligations, Group Piex Limited reserves the right to cease services and withhold any deliverables until the outstanding balance is paid in full.

In the case of termination of services, the client remains liable for any work completed up to the date of termination.

13. Force Majeure
Group Piex Limited shall not be liable for any failure or delay in the performance of services resulting from events beyond our reasonable control, including, but not limited to, acts of God, war, terrorism, strikes, pandemics, governmental restrictions, or failure of third-party services (e.g., internet service providers, hosting providers).

14. Indemnification
The client agrees to indemnify and hold harmless Group Piex Limited, its directors, employees and contractors from any claims, damages, liabilities and expenses (including legal fees) arising out of or related to:

• The client’s use of our services.
• The client’s breach of these Terms and Conditions, including, without limitation, any non-compliance (whether temporary, repeated, or ongoing) with the Mandatory Client Security Measures in clause 3.1 (e.g., failure to use secure password practices, failure to enable two-factor authentication, or installation of unapproved WordPress plugins or themes).
• Any legal disputes arising from the client’s dealings with any third-party service providers or contractors engaged in connection with the client’s services.
• Security breaches or hacks due to client password mismanagement, vulnerabilities in third-party hosting environments or client-managed hosting, website plugins or extensions, website themes or website custom code.

15. ICO Compliance
Group Piex Limited is registered with the Information Commissioner’s Office (ICO) in accordance with UK data protection regulations. We are committed to handling personal data responsibly and in compliance with applicable laws. For more details on how we manage your data, please refer to our Privacy Policy.

16. Amendments and Updates
Group Piex Limited reserves the right to amend these Terms and Conditions at any time. Any changes will be communicated to clients and posted on our website. Continued use of our services following notice of any amendments signifies your acceptance of the updated terms.

17. Dispute Resolution
We are committed to resolving disputes amicably wherever possible. Clients are encouraged to reach out to us directly in the event of any concerns or disputes related to our services. If a resolution cannot be reached, the matter will proceed as outlined under the “Legal Jurisdiction” section.

18. Privacy Policy
Please refer to our Privacy Policy for details on how we collect, use and protect personal data.

19. Contact Information
For any questions or concerns about these Terms and Conditions, please contact us at:

Group Piex Limited
Office 2616
37 Westminster Buildings
Theatre Square
Nottingham, NG1 6LG
Company number: 12364568
E-mail: Hello@020326gpremote.sushaigrade.com

20. Charity Discount Offer
Group Piex Limited is proud to support charities by offering varied discounts on our WordPress and WooCommerce development services. This offer is designed to help registered charities establish or improve their online presence.

The following conditions apply to the Charity Discount Offer:

Eligibility: This offer is available to registered charities only. Proof of charity registration will be required before any discounts are applied.
Discount Limitations: The discount applies solely to the initial design and development costs for new WordPress or WooCommerce websites. Any additional services, including ongoing maintenance, support, updates or further development, are charged at our standard rates.
Exclusions: The discount does not apply to custom plugin development, third-party integrations or hosting services. Any advanced customisations beyond the scope of the discounted project will be quoted separately.
Project Scope: The discounted offer applies to standard website development as outlined in the project agreement. Any changes to the agreed-upon scope will require additional charges and the discount may not apply to the updated project.
Mutual Promotion Requirement: As part of the discounted rate, the charity agrees to promote Group Piex Limited in their communications, website, or social media, recognising the discounted service provided. This requirement helps promote a beneficial working relationship between Group Piex Limited and the charity.
Termination of Services: If a charity discontinues the project or violates the terms of service, Group Piex Limited reserves the right to revoke the discount and charge full price for the services rendered up to that point.
Amendment or Withdrawal: Group Piex Limited reserves the right to amend or withdraw this charity discount at any time without notice, though such changes will not affect agreements already in place. By accepting this offer, the client acknowledges and agrees to these terms.

21. Maintenance / Support Plans
Group Piex Limited offers ongoing maintenance and support plans, which may be purchased as subscriptions.

Subscription Notice: Maintenance and support plans are subscription-based and require three (3) full months’ notice for cancellation or any changes to the service.

Task/Development Hours: Any included tasks or standard development hours as part of the maintenance/support plan do not roll over from month to month. Unused hours are forfeited at the end of each subscription month.

Hack Removal and Website Cleanup
Please note that our standard maintenance packages include hack removal and cleanup services for new incidents only. If a new client’s website has been previously compromised or contains existing vulnerabilities, these issues are not covered under our maintenance packages unless specifically agreed to in writing as an additional paid service. However, Group Piex Limited offers additional services for comprehensive hack removal and website cleanup on an as-needed basis.

22. Development Hours
Development hours are available for purchase on a one-off basis or as part of a subscription plan.

Expiration: One-off development hours purchased expire after 3 months from the date of purchase.

Subscription Notice: Development hours purchased via a subscription plan require one full month’s notice for cancellation or changes.

23. SEO Services and Liability
Group Piex Limited provides SEO and Local SEO services on a best-effort basis, using proven strategies and best practices to improve the client’s online presence and search engine rankings. However, the client acknowledges and agrees that SEO results cannot be guaranteed due to factors beyond our control, including but not limited to search engine algorithms, competitor activity, and market changes. As such, Group Piex Limited cannot be held liable for any specific ranking positions, traffic levels, visibility, conversions, or business outcomes resulting from SEO services, search engine algorithm changes, market conditions, competitor activity, or any changes to website content, copy, metadata, structure, or product descriptions requested by, supplied by, or approved by the client.

By engaging in our SEO services, the client accepts that SEO is a long-term strategy and agrees to our approach focused on gradual improvement rather than immediate results. Group Piex Limited shall not be liable for any losses, damages, missed opportunities, or ranking decreases resulting from expected or perceived SEO outcomes, including where content or product description changes are implemented at the client’s request or with the client’s approval.

Link Building: Group Piex Limited does not offer link building as part of our Local SEO services. While backlinks can be valuable for SEO, we encourage business owners to seek out backlinks organically. However, if we identify genuine opportunities to obtain backlinks while building citations on business listing profiles, we will take appropriate action. We do not engage in paid link-building practices or guest post activities, as these can result in penalties from search engines. Clients should exercise caution when engaging in any form of paid link-building.

Client Assessment: Group Piex Limited does not take on SEO clients without first conducting a thorough assessment of their current search rankings, online presence and SEO history. This is to help us to have a clear understanding of any existing issues, such as negative citations or potential damage caused by negative SEO attacks. In cases where a client’s business has been negatively impacted by poor SEO practices or competitor sabotage, additional work may be required to clean up the damage. The success of such clean-up efforts cannot be guaranteed, especially if the issues are extensive or deeply rooted.

Negative SEO Attacks: Group Piex Limited is not liable for any negative SEO attacks or sabotage carried out by third parties or competitors. We will only attempt to clean up negative SEO attacks if they have occurred after our services have been engaged. Previous instances of negative SEO attacks prior to our involvement will require additional time and effort to attempt a clean-up, with no guarantee of a positive outcome due to the nature of such attacks.

24. Non-Association Disclaimer

Group Piex Limited is not affiliated with, partnered with, associated with, or endorsing Extensions Bazaar or Itechnotion.

Any past interactions or references do not constitute an ongoing relationship. Group Piex Limited does not provide, support, maintain, or take responsibility for any products, services, representations, or outcomes offered by Extensions Bazaar or Itechnotion.

Any use of Group Piex Limited’s name, branding, or implied association by third parties is unauthorized unless explicitly agreed in writing.

All inquiries, support requests, disputes, and reviews relating to Extensions Bazaar or Itechnotion must be directed to those entities directly. Group Piex Limited accepts no liability arising from their actions, services, or representations.

25. Referral Program Terms and Conditions

Group Piex Limited offers a referral program that provides financial incentives for third parties who refer new clients for website development services. By participating in this program, you (the “Referrer”) agree to the following terms and conditions:

25.1. Program Eligibility and Finders Fee

The referral program offers a finders fee that varies based on the Referrers level of involvement:

• 10{ce8083ba088d81c2a7891576389c4f5b51b830f5783053d380c61f3cd5482c26} Finders Fee for direct referrals without project involvement, applicable only to website builds and redesigns (excluding maintenance or support services).
• Starting from 20{ce8083ba088d81c2a7891576389c4f5b51b830f5783053d380c61f3cd5482c26} Finders Fee for referrals with project involvement, including website builds, redesigns, migrations and maintenance or support plans. This fee may be further adjusted depending on the scope of involvement and support level.

The program is currently available to referrers based in the UK, Europe and the USA; other regions may be considered in the future.

25.2. Referral Qualification
A referral is only considered successful when the referred client has signed an agreement with Group Piex Limited, completed their project and fulfilled all payment obligations. Group Piex Limited reserves the right to decline referrals that do not align with the company’s service offerings or standards.

25.3. Payment of Finder’s Fee
Finders fees are payable only upon full completion of the project and receipt of payment from the referred client. Payment timelines for the finder’s fee will be outlined at the time of referral acceptance.

25.4. Responsibilities of the Referrer
The Referrer agrees to assist in facilitating communication where necessary between Group Piex Limited and the referred client. The Referrer must adhere to all communication guidelines and terms set forth in our collaboration agreement.

Ongoing Revenue from Support Plans: For clients referred to our maintenance and support services, we offer ongoing revenue as part of the finders fee for as long as the client remains with Group Piex Limited. This ongoing revenue is only available to referrers who actively manage client communications, helping maintain satisfaction and smooth project operations.

25.5. Confidentiality Agreement

The Referrer agrees that any information shared regarding the referred client and their project is to remain confidential. This information should be used solely for project related purposes and should not be disclosed to third parties without written consent from Group Piex Limited. The Referrer is encouraged to maintain a professional and cooperative relationship with Group Piex Limited in managing client expectations and communications.

Group Piex Limited will adapt its involvement to meet the Referrers preferred terms, whether for short term consultation or ongoing project management, depending on the Referrers desired level of involvement.

25.6. Termination of Participation
Group Piex Limited reserves the right to terminate a Referrers participation in the program if any terms are breached or if the Referrers actions are deemed detrimental to the client relationship or company interests.

25.7. Amendments to the Referral Program
Group Piex Limited reserves the right to amend or discontinue the referral program at any time. Any changes will be communicated to active participants in the program.

26. Premium Theme and Plugin Licenses

As part of our website packages, hosting or maintenance services, Group Piex Limited may provide clients with access to premium third-party themes and plugins free of charge. These licenses are valid only while the client continues to use our hosting or maintenance services.

If a client chooses to move their website away from our infrastructure or terminate services with Group Piex Limited, these licenses will no longer be valid. In such cases, clients must purchase their own licenses to ensure continued functionality and updates. We will fully assist with the transition process and provide guidance on how to replace or maintain licensing continuity.

Group Piex Limited is not responsible for any disruption, loss of functionality or security issues arising from expired or missing licenses after service termination.

27. Pricing Reviews and Adjustments

Group Piex Limited reserves the right to review and adjust pricing for all services, including hourly rates, subscription-based care plans, maintenance/support packages, and website development, as part of our annual review process.

Any price adjustments will be made in line with market conditions, inflation, operational costs, and the scope or complexity of the services offered.

Clients will receive a minimum of three (3) full months’ written notice before any price increase takes effect. This notice period allows clients sufficient time to review, discuss, or cancel ongoing services in accordance with our cancellation notice requirements.

If the client chooses to continue services after the notice period, the updated pricing will automatically apply from the effective date of the new rates.

28. Domain Registration, Management and Renewals

Group Piex Limited may, upon request, register and manage domain names on behalf of clients. By instructing us to register or manage a domain, the client agrees to the following terms:

28.1 Domain Registration and Renewal Fees

All domain registrations and renewals include a minimum 20{ce8083ba088d81c2a7891576389c4f5b51b830f5783053d380c61f3cd5482c26} service and management markup on top of the registrar’s base price.

This markup may be reviewed annually in line with operational costs, registrar pricing changes and inflation.

Clients will be notified in advance of any price adjustments, in accordance with our pricing review policy.

28.2 Auto-Renewal and Payment Responsibility

Where we manage a domain, domains may be placed on auto-renew to prevent accidental expiry.

The client remains responsible for ensuring invoices for renewals are paid on time.

Renewals are only guaranteed when invoices are paid before the renewal date; failure to do so may result in permanent loss of the domain, for which Group Piex Limited accepts no liability.

28.3 Ownership and Control

All domains registered or managed on behalf of the client remain the legal property of the client.

Transfer of domain ownership, registrar changes, or DNS updates will be carried out upon written request, subject to any outstanding payments being settled.

28.4 Registrar Errors and Third-Party Issues

Group Piex Limited acts solely as a facilitator when registering or managing domains.

We are not responsible for registrar outages, system errors, failed renewals, delays, or any technical issues caused by the registrar or third-party domain providers.

In the event of issues, we will make reasonable efforts to liaise with the registrar and assist in resolving the matter, but we do not guarantee outcomes.

28.5 Client Responsibility for Accurate Information

Clients must ensure all domain-related information provided to us (legal name, organisation details, contact email, address, etc.) is accurate and up to date.
Incorrect or outdated information may result in registrar issues that are outside our control.

28.6 Liability and Refunds

Group Piex Limited’s total liability for any domain-related issue (including failed registration, renewal failure, or accidental lapse) is strictly limited to the fees the client has paid us for that specific domain service.

We do not accept liability for indirect or consequential losses, including business interruption, SEO impact, branding loss, or financial damages caused by domain expiry or registrar errors.

Refunds, where applicable, will never exceed the amount paid for the specific domain service.

28.7 Transfers Away

Clients may request the transfer of their domain to another registrar at any time, provided all outstanding invoices relating to the domain and associated services have been paid in full. Transfer times vary depending on the registrar and are outside our control.

28.8 Domain Transfer-Away Fees

Clients may request the transfer of their domain(s) away from Group Piex Limited at any time, provided all outstanding invoices relating to the domain and associated services have been fully paid.

A standard transfer-away administration fee of £35–£50 per domain applies.
This fee covers security verification, registrar coordination, release of the domain, and the administrative time required to process the transfer securely.

Where a domain transfer requires significant additional work, including, but not limited to, DNS reconstruction, migration of complex DNS records, linked service dependencies (e.g., email providers, subdomains, third-party SaaS integrations), or urgent/expedited processing, a complex transfer fee of £75–£120 per domain may apply.
Any complex transfer fee will be communicated and agreed with the client before work begins.

Domain transfers cannot be initiated until any overdue balances are settled in full.