WordPress Care Plans

Covers maintenance and support for one WordPress website with up to 55 installed plugins, within the scope of the selected care plan.

Provides a point of contact in the event of urgent issues so the situation can be discussed and assessed. Emergency related work may be carried out using available task time where appropriate. Additional Development Hours may be required depending on the complexity and scope of the issue. Further services can be requested separately.

Ecommerce support is included in Starter Care Plan 2 & 3 and Pro Care Plan 1 & 2 for websites using WooCommerce.

Included small task time may be used for assistance with adding or editing products or making minor configuration and settings adjustments. For full details and exclusions, please refer to our FAQ.

WooCommerce is a third party plugin and functionality depends on its configuration and compatibility.

Starter Care Plan Two, Care Plan One, Two and Three include varied support for Websites offering Subscription Services where payments are accepted on a monthly basis or one time payments.

Utilise included small task time to receive support adding/editing subscription services or tweaks to configurations/settings.

This care plan includes support for new malware or hack incidents that occur during the active subscription period. Where a website becomes compromised, we will assess the issue and carry out cleanup work within the scope of the plan.

If a website is already compromised before the care plan begins, cleanup is not included and can be provided as a separate one off service.

We may also provide guidance on security best practices to help reduce future risk, however no security solution can guarantee prevention of future incidents.

Setup and configuration of a standard network level WAF where the website is routed through Cloudflare, along with a WordPress environment firewall. Cloudflare services require the site to be routed through Cloudflare and are subject to third party availability. Premium firewall options are available at an additional cost.

Includes minor updates or changes completed within 20 minutes, such as content edits, style adjustments, configuration tweaks or On Site SEO updates aligned with best practices. Tasks are subject to plan scope and availability. See our FAQ for full details.

Managed updating, testing and deployment of plugin updates to support site stability and compatibility. Where plugins or extensions have been customised beyond their default configuration, additional costs may apply for update support.

Management of WordPress core updates where compatible with the existing site setup. Updates are carried out subject to plugin and theme compatibility. If compatibility issues arise, we will notify you and discuss available options. Major version updates are included where they do not conflict with the site's configuration. Additional costs may apply for major core or plugin version conflicts.

Active surveillance for security threats associated with your site's plugins and themes.

Uptime monitoring for websites hosted by Group Piex Limited. Monitoring is observational only and does not guarantee uptime or immediate resolution of downtime incidents.

Configuration of SMTP settings to support improved email delivery for website generated notifications.

Ongoing configuration and management of Cloudflare services where Cloudflare is in use. Cloudflare features and outcomes depend on third party infrastructure and configuration options.

Cloudflare services are provided by a third party and do not guarantee security, performance or availability outcomes.

Use your task time for On Page and technical SEO updates aligned with best practices. This may include basic updates to meta titles, descriptions and image alt text, site navigation changes, technical performance related adjustments, crawl error fixes, .htaccess changes and mobile usability updates.

Additional Standard Development Hours can be purchased if the included task time has been used.

Pro Care Plan 2 is the only plan that allows task time to be used for keyword research or competitor analysis.

Rankings, traffic and business outcomes are not guaranteed.

Liaison with your hosting provider to assist in diagnosing and resolving hosting related issues within the scope of our services.

Assistance with configuring fraud mitigation tools and settings to help reduce the risk of fraudulent orders. Where issues arise, we can help assess the situation and advise on appropriate next steps. Fraud prevention and outcomes depend on third party payment providers and cannot be guaranteed.

Monitoring of Google Search Console for reported issues and notifications. Where applicable, we can help review findings and advise on potential next steps. Search visibility and outcomes depend on external factors and cannot be guaranteed.

Monitoring for indicators of potential blacklisting or reputation related issues. Where identified, we can help review the situation and advise on appropriate next steps. Blacklisting decisions and outcomes are determined by third party services and cannot be guaranteed.

If your requirements are not listed here, please contact us to discuss your needs. Where appropriate, we can advise on available options or alternative solutions.